2. Returns and Refund Policy
Last updated: Today
At Maison Nordelle, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30 day money back guarantee work.
This policy applies to purchases made through maisonnordelle.com.
30-Day Money-Back Guarantee
We offer a 30 day money back guarantee.
If you are not happy with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
- Your full name
- Your order number
- The email address used for the order
- The reason for the return
- Clear photos if the item is damaged, faulty or incorrect
- Any details that help us understand how we can assist you
Our team will review your request and reply with the next steps.
Return Approval
Please do not send any items back before contacting us.
All returns must first be approved by Maison Nordelle by email.
If your return is approved, we will provide the return instructions and the correct return address.
In some cases, returns may need to be sent directly to the fulfilment partner or supplier that handled your order. The return location may be outside Canada.
Return Shipping Costs
Unless the item is damaged, faulty or incorrect, return shipping costs are generally the responsibility of the customer.
If you receive a damaged, faulty or incorrect item, please contact us before returning it so we can review the situation and provide appropriate instructions.